Complaints on inadequate service delivery at Setthathirath Hospital
Setthathirath Hospital seeks public opinion on services
Setthathirath Hospital has called for members of the public to give their comments on services provided by its staff to address claims of inadequate service delivery.
Hospital Deputy Director Dr Vangyer Nengmongvang on Monday called for members of the public who had experienced poor service to provide details so the personnel involved can be instructed to improve.
“Please provide us with full details, including the names of the staff involved, their department and the date and details of the incident,” he said.
Dr Vangyer was speaking at a meeting of National Assembly members and government officials on Monday to address public complaints submitted during the assembly's last sitting session.
Complaints included cases of medical staff ignoring patients, being rude, and declining to treat people from disadvantaged backgrounds. Such incidences have led the facility to be dubbed ‘the hospital of the rich'.
Dr Vangyer assured the public that the hospital is a government-run facility and offers services to people from all walks of life without discrimination.
He accepted that some staff at the hospital have acted inappropriately and failed to exercise their role ethically in the past, adding that the hospital administration has educated and replaced those employees and will continue to do so.
He said it is the hospital's policy to treat poor patients and there are special rooms for patients who are unable to afford the normal ward fees.
The hospital also conducts emergency operations without contacting the patient's family first, but only when it is absolutely vital to do so.
Patients who are unable to pay may be eligible for free treatment and care at the hospital, Dr Vangyer said. The hospital also covers transport costs for some patients, as well as funeral expenses in some cases.
Dr Vangyer cited the case of an orphaned Khmu girl from Kasy district in Vientiane province. The hospital paid 21 million kip for Ms Vone's treatment. She was suffering from a womb-related disease and spent more than three months in the hospital. The case was one of four such examples raised by Dr Vangyer.
From 2001-09, the hospital spent more than 2.3 billion on free treatment for poor patients. In 2009 alone, almost 190 million kip was spent on such cases.
Members of the public wishing to report any incidences at the hospital can call 020 2226100, 020 2226101 or 020 2226107.
By Souksakhone Vaenkeo
Vientianetimes
Posted by samakomlao
on 3:40 AM. Filed under
:))
;))
;;)
:D
;)
:p
:((
:)
:(
:X
=((
:-o
:-/
:-*
:|
8-}
:)]
~x(
:-t
b-(
:-L
x(
=))
It's immoral and despicable for human kind!